Terms of Use

These Terms and Conditions govern the use of www.theflowerfolk.au and the purchase of any goods from it.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. The Flower Folk reserves the right to amend or update this information at any time without providing notice.

Refunds & Deliveries

The Flower Folk DOES NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at hello@theflowerfolk.com.au with 24 hours of receiving to discuss. We will ask for photos as proof so that we can pass these on to our suppliers. We will not replace any florals if contacted after 24 hours. Please note- No responsibility is taken for flowers left out in extreme weather. It is the buyer's responsibility to make sure the recipient will be home or deliver to a workplace.

You can expect your blooms to last between 4-7 days. Flowers will always last longer if they are well looked after, please refer to our flower care guide for instructions. The Flower Folk is not responsible for lack of care once delivered, such as not placing in fresh water or a spike in temperature, however if you have any concerns please contact us at hello@theflowerfolk.com.au so that we can help you rectify these situations if possible.

The Flower Folk CANNOT guarantee the exact colour or variations of ANY flower, plant or product used in the arrangements. All natural products are subject to differences, environmental impacts and no two flowers will ever be the same. All our designs are made with the best seasonal blooms available, based on the colour palette you have selected.

We are unable to offer a refund if incorrect delivery information is given to us. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.

We use a combination of our own courier as well as outsourced courier companies if necessary. Our couriers create their runs based on time and efficiency. All business deliveries are completed between 12pm- 5pm and home deliveries between 12pm-6pm unless pre organised otherwise. If you require delivery by a certain time, please give us clear instructions in the notes of your order so that we can confirm an alternate delivery time.

We will leave flowers at, or near, the door if we deem it safe to do so. Our bouquets are wet packed so that if this occurs, they have a temporary water source.

Flower Care - To prolong the longevity of your floral arrangements, consider the following key points: Trim the stems at an angle and place them in fresh water. Change the water and retrim the stems every two days. Keep your flowers away from direct sunlight and warm areas. Avoid drafty locations and excessive air conditioning.

Should you need to cancel or change the details of your delivery please email us as soon as you can, or email us at hello@theflowerfolk.com.au . We know that sometimes a recipient leaves work early, is sick or has moved offices. But we really need 24 hours notice to change or cancel an order. We will always do our best to accommodate any changes to the best of our abilities.

If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire.

All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with The Flower Folk.

Any enquiries regarding the above can be directed hello@theflowerfolk.com.au

Wedding & Events Terms

Our quotes are valid for 30 days.

The Flower Folk cannot hold dates or tentative bookings until a deposit has been received.

This deposit is nonrefundable & if your event has been cancelled, we use this as compensation for work done to date. This deposit is required to secure our services for your date because it prevents us for booking other events on this date. Payment is deducted from total owing.

Changes to a quote can be made 4 weeks prior to the date, however the final quote amount cannot be reduced more than 10% from the agreed original quote. All changes must be made in writing to hello@theflowerfolk.com.au.

Events cancelled within 30 days of the event date will remain payable in full, regardless of circumstances. Where an event is cancelled & you provide more than 30 days, the deposit is non refundable. 

Where a wedding date needs to be moved, we will move with you. No date changes can be accepted within 2 weeks of your booked date.

Payment Terms - The balance owing on your order is due 30 days prior to your wedding date unless another date is agreed by The Flower Folk. We cannot deliver any items or event designs without final payment.

Product Substitution & Availability - All flowers and foliage are subject to seasonal quality and availability & unfortunately, we cannot guarantee exact colours or shades of specific product. Weather has a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and aesthetic of floral design.

We reserve the right to substitute all floral and sundry products to ensure the highest quality ingredients and will use our best efforts to preserve the integrity of the proposed colour. If needed, a final consultation can be arranged to discuss alternative options.

Force Majeure - In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement you agree that you will be liable for: The initial nonrefundable deposit and an amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.

Installations - It’s the client’s responsibility to advise the venue or events manager of any floral installations. It is the clients responsibility to ask permission from their venue for any large scale floral installations. The Flower Folk will not be held responsible or liable for any circumstances where an installation cannot be completed due to a lack of permission or safety at the venue. If the client is providing their own structure, it’s the responsibility of the client to ensure it is secure & will hold up in all weather conditions.

Hire Items - All hire items remain the property of The Flower Folk. All hire items are to be returned to us by the agreed date. It is the client's responsibility to make sure no hire items are taken from the event & if so, the client will be liable for the cost to replace goods. Broken or damaged stock must be paid for in full. The Flower Folk reserves a right to charge an additional holding fee for all hire items and reserves the right to charge the client for full replacement costs for any missing, damaged or lost hire items.